Complaints and Comments Policy

Comments and complaints procedure

Whether you are a patient, relative or a visitor to Cardiac Screen, we hope your experience is positive. We ask that if you do encounter any problems, however small, you tell us. We are continually striving to improve our service and care, and your comments and feedback will help us to do this.

• If possible, please tell us of your concerns while you are at the clinic.
• Write to the clinic manager, Ms Rekha Dave, Cardiac Screen Ltd, 57-61 Newington Causeway London SE1 6BD
• Email us at: info@cardiacscreen.co.uk/rekha.dave@cardiacscreen.co.uk

If you have any concerns while you are with us, please talk a member of staff who will gladly try to help you.

What happens next?

• If your complaint is verbal, we try to respond immediately, or at least within 24 hours
• If your complaint is in writing, the manager will acknowledge receipt within 48 hours
• After investigation into the complaint, you will normally be sent a full reply as soon as possible. It can take time to establish the facts and circumstances. If this is likely to take longer than the manager will advise you of this.
• If you are unhappy about how the complaint is being handled, you may complain directly to the Care quality Commission (CQC) . The contact details are below:
  Complain about a service or provider - Care Quality Commission